# Trouble Ticketing

Routes under: tkt

# tkt > customer

# tkt > customer

**Route:** tkt/customer

**URL:** https://admin.myslbb.com/#/tkt/customer

---

## Overview

 This page is a draft SOP reference for the above screen in **i2i Core OSS/BSS**. It is auto-generated from UI exports and should be reviewed for operational correctness before customer release.

## When to Use

- Use this screen for the workflow represented by this route.
- Do not make billing/AAA/provisioning-impacting changes without required authorization.
 
## Typical Workflow

1. Verify you are working on the correct entity (Customer/Account/Service).
2. Review the current lifecycle state before making changes.
3. Apply changes and validate system response.
4. Confirm downstream impact (AAA/Provisioning/Billing) where applicable.
 
## Field & Action Hints (Auto-detected)

- **Fields detected:** Date Range
- **Actions detected:** Auto, Close, Ticket, Customer, Create Customer Ticket, Clear Filter, CTKT/00002, Hubcom Techno System LLP Unit, Connectivity Issue -> Fiber Issue, CTKT/00001, Najuka

## Validation & Safety Checks

- Confirm identifiers before saving.
- Confirm lifecycle state allows the change.
- Confirm rollback/support path exists for production actions.
 
## Escalation Guidance

- **L1:** Verify input, permissions, and entity state.
- **L2:** Validate dependencies and downstream state.
- **L3/Admin:** Policy/config changes or suspected defect.
 
---

## Screenshots

## default

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_0_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-default-e9f8b14520-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-default-e9f8b14520-part-02.png)

</div></div>---

## ui\_tab\_1

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-1">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_1_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-1-2a85d37a51-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-1-2a85d37a51-part-02.png)

</div></div>---

## ui\_tab\_2

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-2">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_2_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-2-02c190fb91-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-2-02c190fb91-part-02.png)

</div></div>---

## ui\_tab\_3

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-3">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_3_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-3-00770fe6d3-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-3-00770fe6d3-part-02.png)

</div></div>---

## ui\_tab\_4

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-4">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_4_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-4-7794369dac-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-4-7794369dac-part-02.png)

</div></div>---

## ui\_tab\_5

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-5">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_5_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-5-ef60a4613a-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-5-ef60a4613a-part-02.png)

</div></div>---

## ui\_tab\_6

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_6_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-6-16315f3389-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-6-16315f3389-part-02.png)

</div></div>---

## ui\_tab\_7

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-7">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_7_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-7-1d809c46c5-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-7-1d809c46c5-part-02.png)

</div></div>---

## ui\_tab\_8

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-8">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_8_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-8-69fa8bdd6b-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-ui-tab-8-69fa8bdd6b-part-02.png)

</div></div>---

## common\_tab\_1

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-9">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_9_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-1-49a1178eb6-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-1-49a1178eb6-part-02.png)

</div></div>---

## common\_tab\_2

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-10">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_10_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-2-3ec67db5a3-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-2-3ec67db5a3-part-02.png)

</div></div>---

## common\_tab\_3

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-11">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_11_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-3-b2db796185-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-3-b2db796185-part-02.png)

</div></div>---

## common\_tab\_4

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-12">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_12_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-4-de2d23961f-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-4-de2d23961f-part-02.png)

</div></div>---

## common\_tab\_5

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-13">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_13_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-5-2aacc2909c-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-5-2aacc2909c-part-02.png)

</div></div>---

## common\_tab\_6

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-14">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_14_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-6-c37d354ece-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-6-c37d354ece-part-02.png)

</div></div>---

## common\_tab\_7

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-15">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_15_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-7-d78cab0824-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-7-d78cab0824-part-02.png)

</div></div>---

## common\_tab\_8

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-16">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_16_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-8-e2930cd721-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-8-e2930cd721-part-02.png)

</div></div>---

## common\_tab\_9

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-17">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_17_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-9-b92af243d2-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-common-tab-9-b92af243d2-part-02.png)

</div></div>---

## drilldown\_one\_item

**Captured URL:** https://admin.myslbb.com/#/tkt/customer

<div id="bkmrk-images-uploading%E2%80%A6-18">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_18_1770130929317">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-drilldown-one-item-f570169788-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-drilldown-one-item-f570169788-part-02.png)

</div></div>

# tkt > customer > add

# tkt &gt; customer &gt; add

**Route:** tkt/customer/add

**URL:** https://admin.myslbb.com/#/tkt/customer/add

---

## Overview

 This page is a draft SOP reference for the above screen in **i2i Core OSS/BSS**. It is auto-generated from UI exports and should be reviewed for operational correctness before customer release.

## When to Use

- Use this screen for the workflow represented by this route.
- Do not make billing/AAA/provisioning-impacting changes without required authorization.
 
## Typical Workflow

1. Verify you are working on the correct entity (Customer/Account/Service).
2. Review the current lifecycle state before making changes.
3. Apply changes and validate system response.
4. Confirm downstream impact (AAA/Provisioning/Billing) where applicable.
 
## Field &amp; Action Hints (Auto-detected)

- **Fields detected:** Select Customer, Type, Select Category, Priority, High, Medium, Low, Call From, Auto Assignment, Manual Assignment
- **Actions detected:** Auto, Close, Ticket, Customer, Cancel, Create Ticket, Create Ticket With Resolve

## Validation &amp; Safety Checks

- Confirm identifiers before saving.
- Confirm lifecycle state allows the change.
- Confirm rollback/support path exists for production actions.
 
## Escalation Guidance

- **L1:** Verify input, permissions, and entity state.
- **L2:** Validate dependencies and downstream state.
- **L3/Admin:** Policy/config changes or suspected defect.
 
---

## Screenshots

## create\_new

**Captured URL:** https://admin.myslbb.com/#/tkt/customer/add

<div id="bkmrk-images-uploading%E2%80%A6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_0_1770130952218">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-add-create-new-dedc9aa80c-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-customer-add-create-new-dedc9aa80c-part-02.png)

</div></div>

# tkt > internal

# tkt &gt; internal

**Route:** tkt/internal

**URL:** https://admin.myslbb.com/#/tkt/internal

---

## Overview

 This page is a draft SOP reference for the above screen in **i2i Core OSS/BSS**. It is auto-generated from UI exports and should be reviewed for operational correctness before customer release.

## When to Use

- Use this screen for the workflow represented by this route.
- Do not make billing/AAA/provisioning-impacting changes without required authorization.
 
## Typical Workflow

1. Verify you are working on the correct entity (Customer/Account/Service).
2. Review the current lifecycle state before making changes.
3. Apply changes and validate system response.
4. Confirm downstream impact (AAA/Provisioning/Billing) where applicable.
 
## Field &amp; Action Hints (Auto-detected)

- **Actions detected:** Auto, Close, Ticket, Create Internal Ticket

## Validation &amp; Safety Checks

- Confirm identifiers before saving.
- Confirm lifecycle state allows the change.
- Confirm rollback/support path exists for production actions.
 
## Escalation Guidance

- **L1:** Verify input, permissions, and entity state.
- **L2:** Validate dependencies and downstream state.
- **L3/Admin:** Policy/config changes or suspected defect.
 
---

## Screenshots

## default

**Captured URL:** https://admin.myslbb.com/#/tkt/internal

<div id="bkmrk-images-uploading%E2%80%A6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_0_1770130954207">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-default-abf7662fb7-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-default-abf7662fb7-part-02.png)

</div></div>---

## ui\_tab\_1

**Captured URL:** https://admin.myslbb.com/#/tkt/internal

<div id="bkmrk-images-uploading%E2%80%A6-1">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_1_1770130954207">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-ui-tab-1-f9d9d5ee42-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-ui-tab-1-f9d9d5ee42-part-02.png)

</div></div>---

## ui\_tab\_2

**Captured URL:** https://admin.myslbb.com/#/tkt/internal

<div id="bkmrk-images-uploading%E2%80%A6-2">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_2_1770130954207">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-ui-tab-2-c540dd3cda-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-ui-tab-2-c540dd3cda-part-02.png)

</div></div>---

## common\_tab\_1

**Captured URL:** https://admin.myslbb.com/#/tkt/internal

<div id="bkmrk-images-uploading%E2%80%A6-3">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_3_1770130954207">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-common-tab-1-3b9457408a-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-common-tab-1-3b9457408a-part-02.png)

</div></div>---

## common\_tab\_2

**Captured URL:** https://admin.myslbb.com/#/tkt/internal

<div id="bkmrk-images-uploading%E2%80%A6-4">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_4_1770130954207">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-common-tab-2-03c3a60e37-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-common-tab-2-03c3a60e37-part-02.png)

</div></div>---

## common\_tab\_3

**Captured URL:** https://admin.myslbb.com/#/tkt/internal

<div id="bkmrk-images-uploading%E2%80%A6-5">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_5_1770130954207">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-common-tab-3-3ef8730e04-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-common-tab-3-3ef8730e04-part-02.png)

</div></div>---

## drilldown\_one\_item

**Captured URL:** https://admin.myslbb.com/#/tkt/internal

<div id="bkmrk-images-uploading%E2%80%A6-6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_6_1770130954207">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-drilldown-one-item-b51d3782ba-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-drilldown-one-item-b51d3782ba-part-02.png)

</div></div>

# tkt > internal > add

# tkt &gt; internal &gt; add

**Route:** tkt/internal/add

**URL:** https://admin.myslbb.com/#/tkt/internal/add

---

## Overview

 This page is a draft SOP reference for the above screen in **i2i Core OSS/BSS**. It is auto-generated from UI exports and should be reviewed for operational correctness before customer release.

## When to Use

- Use this screen for the workflow represented by this route.
- Do not make billing/AAA/provisioning-impacting changes without required authorization.
 
## Typical Workflow

1. Verify you are working on the correct entity (Customer/Account/Service).
2. Review the current lifecycle state before making changes.
3. Apply changes and validate system response.
4. Confirm downstream impact (AAA/Provisioning/Billing) where applicable.
 
## Field &amp; Action Hints (Auto-detected)

- **Fields detected:** Type, Select Category, Priority, High, Medium, Low, Title, Auto Assignemnt, Manual Assignment
- **Actions detected:** Auto, Close, Ticket, Internal, Cancel, Create Ticket, Create Ticket With Resolve

## Validation &amp; Safety Checks

- Confirm identifiers before saving.
- Confirm lifecycle state allows the change.
- Confirm rollback/support path exists for production actions.
 
## Escalation Guidance

- **L1:** Verify input, permissions, and entity state.
- **L2:** Validate dependencies and downstream state.
- **L3/Admin:** Policy/config changes or suspected defect.
 
---

## Screenshots

## create\_new

**Captured URL:** https://admin.myslbb.com/#/tkt/internal/add

<div id="bkmrk-images-uploading%E2%80%A6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_0_1770130963182">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-add-create-new-53b986bebb-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-internal-add-create-new-53b986bebb-part-02.png)

</div></div>

# tkt > partner

# tkt &gt; partner

**Route:** tkt/partner

**URL:** https://admin.myslbb.com/#/tkt/partner

---

## Overview

 This page is a draft SOP reference for the above screen in **i2i Core OSS/BSS**. It is auto-generated from UI exports and should be reviewed for operational correctness before customer release.

## When to Use

- Use this screen for the workflow represented by this route.
- Do not make billing/AAA/provisioning-impacting changes without required authorization.
 
## Typical Workflow

1. Verify you are working on the correct entity (Customer/Account/Service).
2. Review the current lifecycle state before making changes.
3. Apply changes and validate system response.
4. Confirm downstream impact (AAA/Provisioning/Billing) where applicable.
 
## Field &amp; Action Hints (Auto-detected)

- **Actions detected:** Auto, Close, Ticket, Create Partner Ticket

## Validation &amp; Safety Checks

- Confirm identifiers before saving.
- Confirm lifecycle state allows the change.
- Confirm rollback/support path exists for production actions.
 
## Escalation Guidance

- **L1:** Verify input, permissions, and entity state.
- **L2:** Validate dependencies and downstream state.
- **L3/Admin:** Policy/config changes or suspected defect.
 
---

## Screenshots

## default

**Captured URL:** https://admin.myslbb.com/#/tkt/partner

<div id="bkmrk-images-uploading%E2%80%A6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_0_1770130965163">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-default-3270d3a8cb-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-default-3270d3a8cb-part-02.png)

</div></div>---

## ui\_tab\_1

**Captured URL:** https://admin.myslbb.com/#/tkt/partner

<div id="bkmrk-images-uploading%E2%80%A6-1">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_1_1770130965163">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-ui-tab-1-bb4b526144-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-ui-tab-1-bb4b526144-part-02.png)

</div></div>---

## ui\_tab\_2

**Captured URL:** https://admin.myslbb.com/#/tkt/partner

<div id="bkmrk-images-uploading%E2%80%A6-2">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_2_1770130965163">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-ui-tab-2-0c3c27360a-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-ui-tab-2-0c3c27360a-part-02.png)

</div></div>---

## common\_tab\_1

**Captured URL:** https://admin.myslbb.com/#/tkt/partner

<div id="bkmrk-images-uploading%E2%80%A6-3">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_3_1770130965163">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-common-tab-1-f6efb092eb-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-common-tab-1-f6efb092eb-part-02.png)

</div></div>---

## common\_tab\_2

**Captured URL:** https://admin.myslbb.com/#/tkt/partner

<div id="bkmrk-images-uploading%E2%80%A6-4">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_4_1770130965163">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-common-tab-2-a6b0221869-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-common-tab-2-a6b0221869-part-02.png)

</div></div>---

## common\_tab\_3

**Captured URL:** https://admin.myslbb.com/#/tkt/partner

<div id="bkmrk-images-uploading%E2%80%A6-5">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_5_1770130965163">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-common-tab-3-f6888e1ab5-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-common-tab-3-f6888e1ab5-part-02.png)

</div></div>---

## drilldown\_one\_item

**Captured URL:** https://admin.myslbb.com/#/tkt/partner

<div id="bkmrk-images-uploading%E2%80%A6-6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_6_1770130965163">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-drilldown-one-item-e884587a9a-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-drilldown-one-item-e884587a9a-part-02.png)

</div></div>

# tkt > partner > add

# tkt &gt; partner &gt; add

**Route:** tkt/partner/add

**URL:** https://admin.myslbb.com/#/tkt/partner/add

---

## Overview

 This page is a draft SOP reference for the above screen in **i2i Core OSS/BSS**. It is auto-generated from UI exports and should be reviewed for operational correctness before customer release.

## When to Use

- Use this screen for the workflow represented by this route.
- Do not make billing/AAA/provisioning-impacting changes without required authorization.
 
## Typical Workflow

1. Verify you are working on the correct entity (Customer/Account/Service).
2. Review the current lifecycle state before making changes.
3. Apply changes and validate system response.
4. Confirm downstream impact (AAA/Provisioning/Billing) where applicable.
 
## Field &amp; Action Hints (Auto-detected)

- **Fields detected:** Select Partner, Type, Select Category, Priority, High, Medium, Low, Title, Auto Assignemnt, Manual Assignment
- **Actions detected:** Auto, Close, Ticket, Partner, Cancel, Create Ticket, Create Ticket With Resolve

## Validation &amp; Safety Checks

- Confirm identifiers before saving.
- Confirm lifecycle state allows the change.
- Confirm rollback/support path exists for production actions.
 
## Escalation Guidance

- **L1:** Verify input, permissions, and entity state.
- **L2:** Validate dependencies and downstream state.
- **L3/Admin:** Policy/config changes or suspected defect.
 
---

## Screenshots

## create\_new

**Captured URL:** https://admin.myslbb.com/#/tkt/partner/add

<div id="bkmrk-images-uploading%E2%80%A6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_0_1770130974158">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-add-create-new-a86d788f0a-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-partner-add-create-new-a86d788f0a-part-02.png)

</div></div>

# tkt > settings > customer

# tkt &gt; settings &gt; customer

**Route:** tkt/settings/customer

**URL:** https://admin.myslbb.com/#/tkt/settings/customer

---

## Overview

 This page is a draft SOP reference for the above screen in **i2i Core OSS/BSS**. It is auto-generated from UI exports and should be reviewed for operational correctness before customer release.

## When to Use

- Use this screen for the workflow represented by this route.
- Do not make billing/AAA/provisioning-impacting changes without required authorization.
 
## Typical Workflow

1. Verify you are working on the correct entity (Customer/Account/Service).
2. Review the current lifecycle state before making changes.
3. Apply changes and validate system response.
4. Confirm downstream impact (AAA/Provisioning/Billing) where applicable.
 
## Field &amp; Action Hints (Auto-detected)

- **Actions detected:** Auto, Close, Ticket, Settings

## Validation &amp; Safety Checks

- Confirm identifiers before saving.
- Confirm lifecycle state allows the change.
- Confirm rollback/support path exists for production actions.
 
## Escalation Guidance

- **L1:** Verify input, permissions, and entity state.
- **L2:** Validate dependencies and downstream state.
- **L3/Admin:** Policy/config changes or suspected defect.
 
---

## Screenshots

## default

**Captured URL:** https://admin.myslbb.com/#/tkt/settings/customer

<div id="bkmrk-images-uploading%E2%80%A6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_0_1770130976133">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-settings-customer-default-567ede825e-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-settings-customer-default-567ede825e-part-02.png)

</div></div>

# tkt > settings > internal

# tkt &gt; settings &gt; internal

**Route:** tkt/settings/internal

**URL:** https://admin.myslbb.com/#/tkt/settings/internal

---

## Overview

 This page is a draft SOP reference for the above screen in **i2i Core OSS/BSS**. It is auto-generated from UI exports and should be reviewed for operational correctness before customer release.

## When to Use

- Use this screen for the workflow represented by this route.
- Do not make billing/AAA/provisioning-impacting changes without required authorization.
 
## Typical Workflow

1. Verify you are working on the correct entity (Customer/Account/Service).
2. Review the current lifecycle state before making changes.
3. Apply changes and validate system response.
4. Confirm downstream impact (AAA/Provisioning/Billing) where applicable.
 
## Field &amp; Action Hints (Auto-detected)

- **Actions detected:** Auto, Close, Ticket, Settings

## Validation &amp; Safety Checks

- Confirm identifiers before saving.
- Confirm lifecycle state allows the change.
- Confirm rollback/support path exists for production actions.
 
## Escalation Guidance

- **L1:** Verify input, permissions, and entity state.
- **L2:** Validate dependencies and downstream state.
- **L3/Admin:** Policy/config changes or suspected defect.
 
---

## Screenshots

## default

**Captured URL:** https://admin.myslbb.com/#/tkt/settings/internal

<div id="bkmrk-images-uploading%E2%80%A6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_0_1770130978111">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-settings-internal-default-5c1f9b2e99-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-settings-internal-default-5c1f9b2e99-part-02.png)

</div></div>

# tkt > settings > partner

# tkt &gt; settings &gt; partner

**Route:** tkt/settings/partner

**URL:** https://admin.myslbb.com/#/tkt/settings/partner

---

## Overview

 This page is a draft SOP reference for the above screen in **i2i Core OSS/BSS**. It is auto-generated from UI exports and should be reviewed for operational correctness before customer release.

## When to Use

- Use this screen for the workflow represented by this route.
- Do not make billing/AAA/provisioning-impacting changes without required authorization.
 
## Typical Workflow

1. Verify you are working on the correct entity (Customer/Account/Service).
2. Review the current lifecycle state before making changes.
3. Apply changes and validate system response.
4. Confirm downstream impact (AAA/Provisioning/Billing) where applicable.
 
## Field &amp; Action Hints (Auto-detected)

- **Actions detected:** Auto, Close, Ticket, Settings

## Validation &amp; Safety Checks

- Confirm identifiers before saving.
- Confirm lifecycle state allows the change.
- Confirm rollback/support path exists for production actions.
 
## Escalation Guidance

- **L1:** Verify input, permissions, and entity state.
- **L2:** Validate dependencies and downstream state.
- **L3/Admin:** Policy/config changes or suspected defect.
 
---

## Screenshots

## default

**Captured URL:** https://admin.myslbb.com/#/tkt/settings/partner

<div id="bkmrk-images-uploading%E2%80%A6">*Images uploading…*<div data-img-token="IMG_PLACEHOLDER_0_1770130980066">![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-settings-partner-default-f040cf88e1-part-01.png)

![screenshot](https://kb.i2itechservices.com/uploads/images/gallery/2026-02/admin-myslbb-com-tkt-settings-partner-default-f040cf88e1-part-02.png)

</div></div>