Common Operational Scenarios & Troubleshooting
Common Operational Scenarios & Troubleshooting
Product: i2i Core OSS/BSS
Company: i2i Tech Services Private Limited
Scenario A: Customer exists but onboarding fails
- Verify customer classification and mandatory data completeness.
- Verify account exists and is active.
- Verify service can be attached to that account per policy.
Scenario B: Authentication fails after subscriber creation
- Verify subscriber is active and mapped to correct service/plan.
- Verify credential uniqueness and correct username format.
- Verify AAA policy assignment and service entitlement mapping.
Scenario C: Wrong speed/policy applied
- Verify service plan/profile mapping.
- Verify subscriber is mapped to the intended service and not a stale record.
- Re-check effective dates and policy inheritance rules.
Scenario D: Billing mismatch after ownership changes
- Verify account ownership and billing cycle/effective date alignment.
- Verify service is attached to the correct account.
- Escalate if correction requires ledger adjustments.
Escalation Guidance
- L1: Verify IDs, status, and basic mapping.
- L2: Validate AAA/provisioning/billing dependencies and run corrective SOP.
- L3: Policy/config/integration issues and suspected product defects.
Screenshots
Screenshots not yet added.