# Common Operational Scenarios & Troubleshooting

# Common Operational Scenarios & Troubleshooting

**Product:** i2i Core OSS/BSS  
 **Company:** i2i Tech Services Private Limited

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## Scenario A: Customer exists but onboarding fails

- Verify customer classification and mandatory data completeness.
- Verify account exists and is active.
- Verify service can be attached to that account per policy.
 
## Scenario B: Authentication fails after subscriber creation

- Verify subscriber is active and mapped to correct service/plan.
- Verify credential uniqueness and correct username format.
- Verify AAA policy assignment and service entitlement mapping.
 
## Scenario C: Wrong speed/policy applied

- Verify service plan/profile mapping.
- Verify subscriber is mapped to the intended service and not a stale record.
- Re-check effective dates and policy inheritance rules.
 
## Scenario D: Billing mismatch after ownership changes

- Verify account ownership and billing cycle/effective date alignment.
- Verify service is attached to the correct account.
- Escalate if correction requires ledger adjustments.
 
## Escalation Guidance

- **L1**: Verify IDs, status, and basic mapping.
- **L2**: Validate AAA/provisioning/billing dependencies and run corrective SOP.
- **L3**: Policy/config/integration issues and suspected product defects.
 
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## Screenshots

*Screenshots not yet added.*