Common Operational Scenarios & Troubleshooting

Common Operational Scenarios & Troubleshooting 
 Product: i2i Core OSS/BSS 
 Company: i2i Tech Services Private Limited 
 
 
 Scenario A: Customer exists but onboarding fails 
 
 Verify customer classification and mandatory data completeness. 
 Verify account exists and is active. 
 Verify service can be attached to that account per policy. 
 

 Scenario B: Authentication fails after subscriber creation 
 
 Verify subscriber is active and mapped to correct service/plan. 
 Verify credential uniqueness and correct username format. 
 Verify AAA policy assignment and service entitlement mapping. 
 

 Scenario C: Wrong speed/policy applied 
 
 Verify service plan/profile mapping. 
 Verify subscriber is mapped to the intended service and not a stale record. 
 Re-check effective dates and policy inheritance rules. 
 

 Scenario D: Billing mismatch after ownership changes 
 
 Verify account ownership and billing cycle/effective date alignment. 
 Verify service is attached to the correct account. 
 Escalate if correction requires ledger adjustments. 
 

 Escalation Guidance 
 
 L1 : Verify IDs, status, and basic mapping. 
 L2 : Validate AAA/provisioning/billing dependencies and run corrective SOP. 
 L3 : Policy/config/integration issues and suspected product defects. 
 
 
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