# Customer Creation & Classification

# Customer Creation & Classification

**Product:** i2i Core OSS/BSS  
 **Company:** i2i Tech Services Private Limited

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## Purpose

 Customer creation establishes the legal and operational identity for all downstream workflows in i2i Core OSS/BSS. Classification determines policy eligibility, billing ownership, provisioning constraints, and reporting visibility.

## When to Create a New Customer

- New legal/commercial entity onboarding (residential, enterprise, partner/reseller).
- Contractually separate ownership requiring distinct invoicing/compliance.
 
## When NOT to Create a New Customer

- Additional services for the same entity (create a new **Account** or **Service**).
- New location under the same agreement (use account/service mapping as per policy).
 
## Classification Guidance

- **Residential**: Standard policies, minimal exceptions.
- **Enterprise**: SLA-sensitive, multi-service/multi-site, approvals often required.
- **Partner/Reseller**: Revenue-share/settlement logic; restricted operational permissions.
 
## Mandatory Data & Verification

- Customer name (legal), classification, verified contact details.
- Installation & billing address mapping (as applicable).
- Uniqueness checks (avoid duplicates).
 
## Validation & Controls

- Mandatory fields enforced; role-based permissions apply.
- Classification changes should be restricted after dependent entities exist.
- All creation actions must be auditable.
 
## Downstream Impact

- **Billing**: invoicing entity, tax/compliance behavior, ownership.
- **AAA**: root ownership for subscriber identities and policy boundaries.
- **Provisioning**: service eligibility and lifecycle enforcement.
 
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## Screenshots

*Screenshots not yet added.*