Customer Creation & Classification

Customer Creation & Classification 
 Product: i2i Core OSS/BSS 
 Company: i2i Tech Services Private Limited 
 
 
 Purpose 
 
 Customer creation establishes the legal and operational identity for all downstream workflows in i2i Core OSS/BSS.
 Classification determines policy eligibility, billing ownership, provisioning constraints, and reporting visibility.
 

 When to Create a New Customer 
 
 New legal/commercial entity onboarding (residential, enterprise, partner/reseller). 
 Contractually separate ownership requiring distinct invoicing/compliance. 
 

 When NOT to Create a New Customer 
 
 Additional services for the same entity (create a new Account or Service ). 
 New location under the same agreement (use account/service mapping as per policy). 
 

 Classification Guidance 
 
 Residential : Standard policies, minimal exceptions. 
 Enterprise : SLA-sensitive, multi-service/multi-site, approvals often required. 
 Partner/Reseller : Revenue-share/settlement logic; restricted operational permissions. 
 

 Mandatory Data & Verification 
 
 Customer name (legal), classification, verified contact details. 
 Installation & billing address mapping (as applicable). 
 Uniqueness checks (avoid duplicates). 
 

 Validation & Controls 
 
 Mandatory fields enforced; role-based permissions apply. 
 Classification changes should be restricted after dependent entities exist. 
 All creation actions must be auditable. 
 

 Downstream Impact 
 
 Billing : invoicing entity, tax/compliance behavior, ownership. 
 AAA : root ownership for subscriber identities and policy boundaries. 
 Provisioning : service eligibility and lifecycle enforcement. 
 
 
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