Customer & Subscriber Management – Overview
Customer & Subscriber Management – Overview
Product: i2i Core OSS/BSS
Company: i2i Tech Services Private Limited
Purpose
The Customer & Subscriber Management module is the foundation of i2i Core OSS/BSS. It establishes the authoritative identity and ownership model used across AAA, provisioning, billing, reporting, and audit flows.
Conceptual Model
- Customer: Legal/commercial entity (individual/organization/partner).
- Account: Billing & service container under a customer.
- Service: A provisioned offering (broadband, leased line, add-ons) owned by an account.
- Subscriber: End endpoint/identity consuming the service (credentials + network identifiers).
Lifecycle
- Create Customer → Create Account
- Attach Service(s) to Account
- Create Subscriber identity and map it to service
- Activate → Operate (Modify/Suspend/Resume) → Terminate
Operational Principles
- Data integrity first: Avoid duplicates and uncontrolled edits.
- Controlled state transitions: Changes must be lifecycle-aware.
- Downstream impact awareness: Customer data drives AAA & billing behavior.
- Auditability: All changes must be traceable to a user and time.
Role Responsibilities
- L1/NOC: Create customers/accounts, routine updates, status checks, basic lifecycle actions.
- L2 Ops: Validate AAA/provisioning dependencies, handle complex corrections safely.
- L3/Admin: Policy, configuration, integration, and defect triage.
Screenshots
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