Service Lifecycle Actions – Suspend / Resume

Service Lifecycle Actions – Suspend / Resume 
 Product: i2i Core OSS/BSS 
 Company: i2i Tech Services Private Limited 
 
 
 Purpose 
 
 Suspension and resumption are controlled lifecycle actions used to enforce policy (non-payment, misuse, temporary
 hold) without full termination. These actions must be consistent across customer/account/service/subscriber states.
 

 When to Suspend 
 
 Billing/collection policy trigger (as approved) 
 Security/abuse policy trigger (as approved) 
 Customer-requested temporary hold (if supported) 
 

 When NOT to Suspend 
 
 When service must be permanently disconnected (use termination workflow) 
 When entity ownership is unclear (verify customer/account first) 
 

 Operational Workflow 
 
 Open the service → verify current status and active subscriber identity. 
 Trigger Suspend → confirm reason code/notes (if required). 
 Validate downstream: AAA should deny/limit session as per policy. 
 For Resume: confirm approvals/collection closure → resume → validate sessions. 
 

 Validation 
 
 Confirm the correct service and subscriber mapping before action. 
 Confirm the expected downstream enforcement behavior (AAA state). 
 Record action reason for audit trail. 
 

 Troubleshooting 
 
 Service suspended but user still online → verify AAA session handling and session termination policy. 
 Service resumed but cannot authenticate → verify subscriber status and mapping. 
 
 
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