# tkt > internal
# tkt > internal
**Route:** tkt/internal
**URL:** https://admin.myslbb.com/#/tkt/internal
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## Overview
This page is a draft SOP reference for the above screen in **i2i Core OSS/BSS**. It is auto-generated from UI exports and should be reviewed for operational correctness before customer release.
## When to Use
- Use this screen for the workflow represented by this route.
- Do not make billing/AAA/provisioning-impacting changes without required authorization.
## Typical Workflow
1. Verify you are working on the correct entity (Customer/Account/Service).
2. Review the current lifecycle state before making changes.
3. Apply changes and validate system response.
4. Confirm downstream impact (AAA/Provisioning/Billing) where applicable.
## Field & Action Hints (Auto-detected)
- **Actions detected:** Auto, Close, Ticket, Create Internal Ticket
## Validation & Safety Checks
- Confirm identifiers before saving.
- Confirm lifecycle state allows the change.
- Confirm rollback/support path exists for production actions.
## Escalation Guidance
- **L1:** Verify input, permissions, and entity state.
- **L2:** Validate dependencies and downstream state.
- **L3/Admin:** Policy/config changes or suspected defect.
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## Screenshots
## default
**Captured URL:** https://admin.myslbb.com/#/tkt/internal
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