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Creating Products & Service Plans

Chapter: Creating Products & Service Plans

This chapter explains how to create all types of products and service plans in i2i Core, including Internet plans, Add-On plans (OTT/IPTV/Static IP), Combo plans, FUP plans, Recurring plans, and Multi-Month plans.
Every field, template, and configuration option is explained in detail.

1. Navigation Path

To create a new product or plan:

Admin Panel → Product → Service Plan → New Service Plan

This opens the Plan Type Selection Window.

2. Step 1 — Select Plan Type

You will see the following fields:

2.1 Charge Type

Choose between:

  • Prepaid – Customer pays before service period starts (most common).

  • Postpaid – Plan billed after use (used for enterprise/corporate customers).

2.2 Plan Type

Defines the nature of the plan:

  1. Base

    • Internet-only plans.

    • No OTT/IPTV/Boosters.

  2. Addon

    • OTT subscriptions.

    • IPTV bouquets.

    • Static IP.

    • Speed booster.

    • Volume booster.

  3. Combo

    • Internet + OTT

    • Internet + IPTV

    • Internet + Addon

    • Single billing for multiple services.

  4. On-Demand Billing

    • For invoice-only items.

    • Installation, router charges, shifting charges, etc.

    • Not linked to AAA or internet service.

2.3 Plan Sub Type

Depends on the selected Plan Type. Options include:

  • Internet Service

  • IPTV Service

  • OTT Service

  • Static IP

  • Volume Booster

  • Speed Booster

  • Combo Service

This ensures correct classification across AAA, Billing, CRM, and reporting.

2.4 Service Plan Template

Template defines how the plan behaves. Options include:

  1. Unlimited

  2. Fair Usage Policy (FUP)

  3. Recurring Plan

  4. Recurring with FUP

  5. Advanced Option

  6. Unlimited – Multiple Month

  7. FUP – Multiple Month

Each template changes the fields visible on the plan creation screen.

3. Step 2 — Fill the Service Plan Form

After selecting the plan type and template, the detailed plan creation form opens.

SECTION A — Service Plan Basic Details

3.1 Plan Name

Customer-facing plan name.
Example: 50 Mbps – Unlimited – 30 Days

3.2 Plan Classification

Options:

  • Standard – Most customer plans.

  • Promotional – Offers, discounts.

  • Corporate – Enterprise plans.

  • Internal Use – Office/Staff/Test plans.

3.3 Subscription Type

Defines how customer buys the plan:

  • Registration & Renewal (default ISP behavior)

  • Registration Only

  • Renewal Only

3.4 Validity Type

Choose:

  • Days

  • Months

  • Hours

3.5 Validity Unit

Enter duration:

  • Example: 30

3.6 Price

The base selling price.

  • Tick Tax Incl. if price is GST-inclusive.

  • If unchecked → GST added separately.

3.7 Tax Group

Select applicable GST group:

  • GST Tax Group (18%)

  • No Tax (0%) for specific use cases

3.8 Charge Head

Defines the revenue ledger.

Examples:

  • Subscription Fee

  • Installation Charge

  • Discounts & Adjustments

  • Static IP Charge

Used in financial reports and accounting.

3.9 Plan State

Set plan availability:

  • Active – Visible to customers/partners.

  • Inactive – Hidden (use during testing).

3.10 Product Code

HSN/SAC code for the service.
Default for Internet services is usually 998447.

3.11 Customer Portal Description

Text displayed to the customer during renewal or upgrade.

SECTION B — Access Policy

These settings define who can sell or renew this plan.

4.1 Allow Price Overriding

Enable if admin/partner should be allowed to manually change the price during creation/renewal.

4.2 Allow Partner Access

Allows reseller/partners to sell this plan.

Disable for internal/testing plans.

4.3 Segment Restriction

Restrict plan availability to specific user segments:

  • Broadband customers

  • Corporate customers

  • Building-wise plans

4.4 Allow Online Renewal

If enabled, customers can renew via self-care portal.

If disabled → can only be renewed by admin/partner.

SECTION C — Primary Quota

Primary Quota defines the actual internet service received by the customer: data, speed, and access time.

5.1 Internet QoS Policy (Bandwidth)

Select bandwidth profile:

  • 10 Mbps

  • 50 Mbps

  • 100 Mbps

  • 300 Mbps

  • etc.

These profiles must be created in Network → QoS Policy.

5.2 Access Time Policy

Controls service availability time.

Options include:

  • No Access Time Restriction

  • Night Unlimited

  • Day-Only Access

  • Custom Time Windows

SECTION D — Template-Specific Configurations

Depending on the selected template, additional fields appear.

A. Unlimited Template

Used for unlimited data and speed-based plans.

Fields:

  • Unlimited Volume – No data limit

  • Unlimited Time – No time limit except validity

  • Volume Quota / Time Quota – Not required

Ideal for standard home broadband plans.

B. Unlimited – Multiple Month Template

Used for packages like:

  • 3-month pack

  • 6-month pack

  • Annual pack (12 months)

Enables adding multiple rows:

Months Price Tax Incl
1 ₹499 Yes/No
3 ₹1299 Yes/No
12 ₹4999 Yes/No

C. FUP Template (Fair Usage Policy)

Customer gets high-speed data until quota is consumed; afterwards speed is reduced.

Fields:

  • Volume Quota (GB) – High-speed limit.

  • QoS Policy After FUP – Reduced speed profile (e.g., 1 Mbps).

Used for plans like:
100 Mbps, 3TB FUP, post-FUP 5 Mbps

D. FUP – Multiple Month Template

Enables multi-month pricing and FUP limits.

Example:

Month Data Limit Reduced Speed Price
1 300GB 2 Mbps ₹499
6 1800GB 2 Mbps ₹2499

E. Recurring Plan Template

Used for daily/weekly/monthly recurring quota resets.

Fields:

  • Usage Limit – Daily / Weekly / Monthly

  • Volume Limit – Data cap for each reset interval

  • Unlimited Volume – If checked, no cap

  • Unlimited Time – No time restriction

  • Time Quota – Session-based access control

Example use cases:

  • Daily 10GB reset plans

  • Weekly FUP rolls

F. Recurring with FUP Template

Combines recurring quota + FUP limit + speed restriction.

Fields include:

  • Recurring volume limit

  • FUP volume limit

  • High-speed vs low-speed QoS

  • Reduced speed policy

Example use-case:

  • Daily 5GB high-speed

  • After 5GB → 2 Mbps

  • Next day reset

SECTION E — Recurring Usage Limit

(Shown for recurring templates)

Fields:

  • Usage Interval: Daily / Weekly / Monthly

  • Volume Limit (GB)

  • Unlimited Volume (toggle)

  • Time Limit and Unit (Minutes/Hours)

SECTION F — Multi-Month Pricing Section

Appears when template supports multiple validity options.

Fields:

  • Months – e.g., 1, 3, 6, 12

  • Price – Individual pricing

  • Tax Incl – Price includes GST

  • Add More Months – Add unlimited tiers

SECTION G — Finalize and Create Plan

The button label changes based on template:

  • Create Unlimited Internet Service Plan

  • Create FUP Internet Service Plan

  • Create Recurring Internet Service Plan

  • Create Combo Service Plan

  • Create Add-On Service Plan

Once saved:

  • Plan becomes available if state = Active

  • Visibility depends on Access Policy settings

Use consistent naming for easier support:

Speed – Type – Validity
Example: 50Mbps Unlimited – 30D
Example: 100Mbps FUP 3TB – 30D
Example: Combo 100Mbps + OTT – 30D

Summary

This chapter explained:

  • All Plan Types (Base, Add-On, Combo, On-Demand Billing)

  • All Templates (Unlimited, FUP, Recurring, Multi-Month, etc.)

  • All Form Fields and their importance

  • How to configure pricing, quota, validity, speed, and restrictions

  • Best practices for naming and structuring plans

 

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