Customer & Subscriber Management – Overview

Customer & Subscriber Management – Overview

Product: i2i Core OSS/BSS
Company: i2i Tech Services Private Limited

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Purpose

The Customer & Subscriber Management module is the foundation of i2i Core OSS/BSS. It establishes the authoritative identity and ownership model used across AAA, provisioning, billing, reporting, and audit flows.

Conceptual Model

• Customer: Legal/commercial entity (individual/organization/partner).
• Account: Billing & service container under a customer.
• Service: A provisioned offering (broadband, leased line, add-ons) owned by an account.
• Subscriber: End endpoint/identity consuming the service (credentials + network identifiers).

Lifecycle

1. Create Customer → Create Account
2. Attach Service(s) to Account
3. Create Subscriber identity and map it to service
4. Activate → Operate (Modify/Suspend/Resume) → Terminate

Operational Principles

• Data integrity first: Avoid duplicates and uncontrolled edits.
• Controlled state transitions: Changes must be lifecycle-aware.
• Downstream impact awareness: Customer data drives AAA & billing behavior.
• Auditability: All changes must be traceable to a user and time.

Role Responsibilities

• L1/NOC: Create customers/accounts, routine updates, status checks, basic lifecycle actions.
• L2 Ops: Validate AAA/provisioning dependencies, handle complex corrections safely.
• L3/Admin: Policy, configuration, integration, and defect triage.

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Screenshots

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