Common Operational Scenarios & Troubleshooting

Common Operational Scenarios & Troubleshooting

Product: i2i Core OSS/BSS
Company: i2i Tech Services Private Limited

---

Scenario A: Customer exists but onboarding fails

• Verify customer classification and mandatory data completeness.
• Verify account exists and is active.
• Verify service can be attached to that account per policy.

Scenario B: Authentication fails after subscriber creation

• Verify subscriber is active and mapped to correct service/plan.
• Verify credential uniqueness and correct username format.
• Verify AAA policy assignment and service entitlement mapping.

Scenario C: Wrong speed/policy applied

• Verify service plan/profile mapping.
• Verify subscriber is mapped to the intended service and not a stale record.
• Re-check effective dates and policy inheritance rules.

Scenario D: Billing mismatch after ownership changes

• Verify account ownership and billing cycle/effective date alignment.
• Verify service is attached to the correct account.
• Escalate if correction requires ledger adjustments.

Escalation Guidance

• L1: Verify IDs, status, and basic mapping.
• L2: Validate AAA/provisioning/billing dependencies and run corrective SOP.
• L3: Policy/config/integration issues and suspected product defects.

---

Screenshots

Screenshots not yet added.